Your account: frequently asked questions

Creating and accessing my account

How do I create a customer account?

Click "Sign in" at the top right, then "Create an account". Enter your email address and a password. You can also order without creating an account (guest checkout).

I forgot my password

On the sign-in page, click "Forgot your password?". You will receive an email with a reset link, valid for 2 hours. If nothing arrives within 15 minutes, check your spam folder or contact contact@domux.fr.

Orders

Where can I track my order?

In "My account › My orders", each order shows its status: pending, processing, shipped, delivered. The tracking number and carrier link appear as soon as the order ships.

Can I change or cancel an order?

Yes, as long as it has not gone into preparation (before 2 pm French time on the day of the order). After that, you can refuse the parcel or return it within 14 days (see Delivery and returns).

How do I get an invoice?

The invoice is attached to the shipping email and can be downloaded from the order details. For businesses: your VAT number can be shown on request.

Personal data

How do I change my details or delete my account?

In "My account › Edit account information", then "Delete my account". Deletion is permanent; orders keep only the data required by law (invoicing). See our Privacy policy.

Can I unsubscribe from the newsletter?

Yes, via the link at the bottom of each email, or in your account preferences. No marketing email is sent without your consent.

Multiple addresses and deliveries

Your account can store several addresses (home, site, office). When ordering, select the delivery address you want; the billing address stays the one entered for payment.